November 29, 2023

UNITED STATES: Lidiane Jones, CEO of Slack, the extensively embraced office messaging platform, revealed that Synthetic Intelligence (AI) is revolutionizing the platform’s capabilities, simply 9 months into her tenure.

Jones assumed management after the departure of co-founder Stewart Butterfield, following Salesforce’s $27.7 billion acquisition of the San Francisco-based enterprise software program large.

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Navigating post-acquisition waters introduced challenges, prompting the appointment of Jones, a former Microsoft government identified for her fast ascent at Salesforce, to stabilize the platform. Since her appointment in January, Slack has launched into a dynamic trajectory, guaranteeing it stays aggressive, notably in opposition to rival Microsoft.

Jones marvelled on the transformative potential of AI, which gained prominence with the introduction of ChatGPT just a few weeks earlier than her appointment.

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Throughout a go to to San Francisco for Salesforce’s annual “Dreamforce” occasion, AI emerged as a central matter. Many anticipate that instruments like Slack are poised for a major overhaul with generative AI, able to producing texts, photographs, and sounds in on a regular basis language.

Initially tailor-made for teamwork and inside communication, Slack, alongside counterparts like Microsoft’s Groups, swiftly rolled out AI-powered variations, successfully functioning as on-line assistants.

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In contrast to Microsoft, Slack customers can instantly have interaction with generative AI chatbots from varied suppliers, additional enhancing its versatility.

With 300 million month-to-month customers, Microsoft’s app surpasses Slack by way of each day lively customers, however Jones emphasised Slack’s energy lies in its open platform strategy.

Whereas Slack at the moment has no instant plans to develop its language mannequin, Jones hinted at potential future ventures into specialised fashions.

Trying additional forward, extremely personalised AI brokers that operate like digital secretaries could also be in Slack’s future, although Jones acknowledged that constructing belief in such methods will take time.

Additionally Learn: Google Chat Boosts Cross-Platform Communication with Slack and Groups Integration